Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To initiate a return, please email us at info@lotusartstudio.co.uk with your order number, name, address, and the reason for the return. Once your return request is accepted, we will provide the return address and further instructions.

Shipping Costs

Shipping charges for returned products are at the customer’s expense, unless the return is due to receiving defective, damaged, or incorrect items. Please use a shipping company of your choice, and we strongly recommend using a tracked delivery service, as we are not responsible for items lost in transit.

Condition of Returned Items

Returned items must be in their original condition, including packaging, and free of any signs of use or damage, unless the product arrived defective or damaged.

Damages and Issues

At Lotus Art Studio, we aim to exceed your expectations. Our cards are crafted with the highest quality standards, and our product descriptions are detailed to prevent any disappointment upon delivery. However, if you receive items that are defective, damaged, or incorrect, please contact us at info@lotusartstudio.co.uk so that we can assess the issue and resolve it promptly.

Refunds and Exchanges

Refunds will be processed to your original payment method (credit/debit card or PayPal account) within 7 working days of receiving the returned item. If an exchange is agreed upon, we will dispatch the replacement item as soon as possible.